Terms and Conditions
Effective Date: August 2, 2025
These Terms and Conditions (“Terms”) govern your access to and use of the website located at
https://fieldworkcounselling.ca (the “Website”), operated by Fieldwork Health Inc. (“we”, “us”, or “our”). By accessing or using the Website, including the AI chatbot and any related services (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or Services.
1. Use of the Website and Chatbot
The Website and its AI chatbot are provided for informational purposes only. The chatbot may offer general information about our counselling and health-related services, including descriptions of services, session types, and indicative pricing. While we strive for accuracy, we do not guarantee that the information provided through the chatbot or website is current, complete, or correct.
Information provided by the chatbot does not constitute medical, psychological, or professional advice. You should not rely on this information as a substitute for consultation with a qualified professional. Any decisions you make based on information provided by the chatbot are made at your own risk.
2. Bookings and Payments
- All appointments must be booked through our designated online booking system or directly through communication with our staff.
- Session fees are displayed at the time of booking and are subject to change at our discretion with or without prior notice, except where otherwise required by law.
- We reserve the right to refuse or cancel appointments where payment information is invalid, incomplete, or otherwise unacceptable.
- Our cancellation and rescheduling policies are outlined during the booking process. You are responsible for reviewing and understanding these policies before confirming your appointment.
3. Privacy and Data Use
Your use of the Website and Services is also governed by our
Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Website and Services, you consent to the data practices outlined in the Privacy Policy.
4. Limitation of Liability
To the fullest extent permitted by law, Fieldwork Health Inc., including its directors, employees, contractors, and affiliates, shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from your use of or inability to use the Website, Services, or chatbot, even if we have been advised of the possibility of such damages.
We do not warrant that the Website or Services will be uninterrupted, error-free, or free of viruses or other harmful components. You agree to use the Website and Services at your own risk.
5. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, software, and the overall design and layout, is the property of Fieldwork Health Inc. or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, display, transmit, modify, create derivative works from, or otherwise exploit any part of the Website without our prior written consent.
6. Third-Party Links
The Website may contain links to third-party websites or resources. These links are provided for your convenience only and do not imply any endorsement, sponsorship, or recommendation. We are not responsible for the content, services, or privacy practices of any third-party websites.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in British Columbia, Canada.
8. Amendments
We reserve the right to amend or update these Terms at any time without prior notice. Changes will be effective upon posting to the Website. Your continued use of the Website or Services after such changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
9. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, you may contact us through our
contact page.
10. Severability
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions.
By using this Website, chatbot, or any of our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.
